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FAQ

General

I have an allergy, which products can I use?

All allergens are clearly indicated on the product pages next to the ingredient list, with allergens highlighted in bold for easy identification. Additionally, symbols on each product page indicate if the product is free from specific allergens. You can also filter in the webshop whether the products are gluten- or lactose-free.

 

Are there products suitable for vegans?

Yes, you can find which products are vegan on the product page.

 

Can I use 3Action Sports Nutrition products after the expiration date (THT)?

The expiration date indicates when a food or product (if stored correctly) can be consumed without noticeable or essential changes in taste, quality, or health risks. Although it is an expiration date and not a spoilage date, it is possible that the product may still be suitable for consumption after this date. However, as a brand, we cannot guarantee the quality of our products when consumed after the expiration date. The expiration date can affect not only the taste, appearance, and microbial safety of food but also its effectiveness.

 

Where can I purchase 3Action products?

You can find the full range of 3Action products on our official webshop (www.3actionsportsnutrition.com). Additionally, you can find 3Action products at local bike shops in Belgium, online retailers specializing in sports nutrition, and online pharmacies. Feel free to send us an email, and we will gladly provide you with a list of retailers near you.

 

Where can I provide feedback about a 3Action product?

Your opinion is important, and we are continually improving our products. You can provide feedback about a 3Action product via the contact form on our official website (www.3actionsportsnutrition.com). We value your feedback greatly and look forward to hearing from you! Your feedback helps us continuously improve our products and meet your needs as an athlete.

 

Are 3Action products tested for banned substances and free of doping?

At 3Action Sports Nutrition, we not only use reliable ingredients of the highest quality but also ensure they are produced according to the highest production standards. To eliminate the risk of contamination with banned substances, no ingredients or substances prohibited by the World Anti-Doping Agency (WADA) are processed or stored in our production facilities. All 3Action products are batch-coded and have full traceability of ingredients. Samples from each batch are retained throughout the product's shelf life. Through our ingredient and manufacturing controls, we are confident that there is no risk of a 3Action product being contaminated by an ingredient or substance banned by WADA.

 

Delivery & Orders

What is the estimated delivery time for my order?

The estimated delivery time depends on your location and chosen shipping option. Generally, we aim to deliver orders within the BENELUX region 1 to 2 working days after payment receipt. International orders may take longer due to customs and transit times. The average delivery time for products is:

 

Can I track my order after it has been shipped?

Yes, once your order is shipped, you will receive a shipping confirmation with a tracking number. You can use this number to track your package's progress on the courier's website.

 

What are the shipping costs for my order?

Shipping costs depend on your location and order size. An overview of shipping costs will be provided during checkout before completing the payment.

Costs:

 

Do you ship internationally?

Yes, we ship worldwide. Please note that international delivery times may vary, and any customs fees or import duties are the recipient's responsibility.

 

I haven't received a confirmation. Has my order been processed correctly?

The most common issue is a typo in your email address, which may prevent you from receiving an order confirmation. Are you sure you entered everything correctly? Also, check your spam filter in your mailbox. If you are still unsure, please contact us, and we will assist you further.

 

What should I do if my order arrives damaged or incomplete?

Please contact our customer service as soon as possible via email at info@3actionsportsnutrition.com or phone +32 13 35 16 45, mentioning your order number and the nature of the problem. We will do our best to resolve the issue promptly.

 

Can I modify or cancel my order after placing it?

We aim to process orders as quickly as possible, so contact our customer service immediately via email at info@3actionsportsnutrition.com or phone +32 13 35 16 45 for any changes or cancellations. We will try to accommodate your request, depending on the order status.

 

Does 3Action Sports Nutrition accept returns?

Yes, we accept returns of unopened and undamaged products within a specified period after purchase. Please refer to our return policy on the website for conditions and the return process.

 

Can I use more than one discount code for one order?

No, you can only apply one discount code per order.

 

Sports Nutrition Advice & Products

How much sports nutrition should I take?

The amount of sports nutrition you should take depends on various factors, including your body weight, training intensity, activity duration, and individual needs. An easy guideline to follow is:

Looking at our product range, both our bars and gels contain an average of 30g of carbohydrates. Following the guideline above, you would then consume approximately 2 to 3 bars or gels per hour. This is not always easy in practice. To make this easier, you can use a sports drink. This drink not only supports your hydration but also replenishes your carbohydrates and electrolytes. A 500ml bottle contains about 30g of carbohydrates, making it easy to calculate your carbohydrate intake.

 

What is the difference between Sports Drink, Energy Mix, and Carbo Loader?

The main difference between Sports Drink, Energy Mix, and Carbo Loader lies in their specific goals and compositions to support different aspects of sports performance such as hydration, energy supply, and glycogen storage. It is important to choose the right product based on your individual needs, training goals, and the nature of the activity. Always consult the recommendations on the product packaging.

Looking for more information? Read our blog: “The difference between 3action Sports Drink, Energy Mix, and Carbo Loader.”

 

What is Palatinose?

You can find Palatinose throughout our entire 3Action range of products. Palatinose, also known as isomaltulose, is often added to sports nutrition because of its unique properties and benefits for athletes. Palatinose is a source of fructose and glucose that has been processed to become a slow-release sugar. This results in a prolonged and stable energy supply. In combination with other sugars present, Palatinose provides an even more spread-out energy delivery in our bodies.

More information about Palatinose can be found here.

 

Can I drink the Sports Drink warm?

Yes, you can drink our Sports Drink warm if that is your preference. Warming up your Sports Drink can be convenient during cold weather conditions or if you prefer a warm beverage during training or competition. Consult the instructions on the packaging for more information.

 

When do I choose a Hydration tab or sports drink?

The choice between Hydration tabs and Sports Drinks depends on various factors including the duration and intensity of your activity, your hydration level, and weather conditions. 3Action is happy to help you make the right choice:

 

What is the difference between a Recovery shake, Whey protein shake, or Night protein shake?

The differences between these shakes mainly lie in their composition, objectives, and the ideal timing of consumption. Here is a brief overview of each product:

3Action Recovery shake:

 

3Action Whey Protein shake:

 

3Action Night Protein Shake:

It is important to choose the right shake based on your specific goals, training schedule, and individual needs. Still looking for more information? Read our blogs: "Which recovery products suit you best?" Or "Shake it up: whey protein shake vs recovery shake."

 

Why are proteins important after exercise?

Proteins are essential after exercise because they promote muscle recovery, stimulate muscle growth, and help maintain muscle mass. After intense exercise, your muscles need nutrients to recover and become stronger. Proteins provide your muscles with the building blocks they need to grow and adapt to training. By consuming proteins after exercise, you optimize the recovery process and prepare your body for future performances.

 

Can I drink my shake warm?

Yes, you can drink your protein shake warm. Protein powders can generally be mixed with both cold and warm liquids, depending on your personal preference. However, ensure that the temperature is not extremely hot as it can affect the quality of proteins. Warming up your protein shake can be especially pleasant during cold weather or if you prefer a warm beverage after your training. Consult the instructions on the packaging for more information.

 

What is collagen?

3Action collagen is a dietary supplement specifically designed to provide collagen to the body. Collagen is a structural protein naturally found in the human body, including muscles, joints, tendons, ligaments, and cartilage. As we age, starting from around 25 years old, collagen production in the body decreases. Collagen supplementation helps maintain healthy joints, reduces joint pain and stiffness, and promotes muscle recovery and growth. Collagen fibers form the structure of tendons and ligaments essential for stability and range of motion. By supplementing with collagen, tendons, and ligaments can become stronger and more resistant to overload and injuries. Collagen is also present in our skin, hair, and nails. Although not directly related to sports performance, maintaining healthy skin elasticity through collagen supplementation can help prevent injuries such as abrasions and cuts during sports activities. 3Action uses only high-quality ingredients, meaning our collagen is sourced from a Belgian manufacturer.

Still looking for more information? Read our blog: "Do you know the benefits of collagen as an athlete?"

 

What is the difference between collagen+ and collagen protein?

The difference between these products lies solely in their usage method. Both contain the same amount of collagen peptides (10g per serving) supplemented with vitamin C. Collagen+ is a ready-to-use ampoule with a delicious orange flavor. Collagen Protein is a soluble powder in a neutral flavor that you can add to a drink or dish of your choice. 3Action uses only high-quality ingredients, meaning our collagen is sourced from a Belgian manufacturer.

 

Which products help with muscle cramps?

Muscle cramps during sports can have various causes, including dehydration, electrolyte imbalance, muscle overloading, and lack of nutrients. While dietary supplements cannot solve all causes, some 3Action products can help prevent or reduce muscle cramps:

 

Are (liquid) energy gels gluten and lactose-free?

Yes, 3Action energy gels and liquid energy gels are gluten and lactose-free. It is always wise to check the ingredients list on the product packaging in case of allergies or intolerances.

 

What is the difference between energy gel and liquid energy gel?

The difference between these products mainly lies in consistency. Here is a brief overview of each product:

3Action Energy Gel:

 

3Action Liquid Energy Gel:

 

Are there nuts or almonds in the Nougat energy bar?

Nougat Energy Bar is a soft fruit nougat without almonds and nuts but may contain traces of nuts. Always check the ingredients list on the product packaging for allergies. This list provides a detailed overview of all ingredients, including allergens.

 

How much sodium is in the 3Action Hydration tabs?

There is 360mg of sodium in 1 Hydration tab.

 

What is guarana?

Guarana is a plant that contains natural caffeine and is known for its stimulating properties, similar to caffeine. It is often used as a natural energy supplement. 3Action Guarana dispels fatigue, increases concentration during exercise, has a stimulating effect, and in other words, provides an energy boost.

 

Sponsorship & ambassadors

What support can sports clubs and teams receive?

Are you looking for a sports nutrition partner for your sports club or team? We offer your sports club or team the opportunity to collaborate with 3Action Sports Nutrition. Become a partner and benefit from discounts on our products. For more information about our collaboration opportunities, you can contact us via the email address info@3actionsportsnutrition.com or by phone at +32 13 35 16 45.

 

How do I become a 3Action Brand ambassador?

Would you like to be part of the 3Action ambassador team? Do you have a strong passion for sports, use 3Action products, and are you creative on social media? Then submit your application and motivation via the registration form for our ambassador program on our website. We will contact you as soon as possible, and who knows, you may soon be part of our 3Action ambassador team.

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