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FAQ

General

All allergens are clearly indicated on the product pages next to the ingredient list, with allergens highlighted in bold for easy identification. Additionally, symbols on each product page indicate if the product is free from specific allergens. You can also filter in the webshop whether the products are gluten- or lactose-free.

Yes, you can find which products are vegan on the product page.

The expiration date indicates when a food or product (if stored correctly) can be consumed without noticeable or essential changes in taste, quality, or health risks. Although it is an expiration date and not a spoilage date, it is possible that the product may still be suitable for consumption after this date. However, as a brand, we cannot guarantee the quality of our products when consumed after the expiration date. The expiration date can affect not only the taste, appearance, and microbial safety of food but also its effectiveness.

You can find the full range of 3Action products on our official webshop (www.3actionsportsnutrition.com). Additionally, you can find 3Action products at local bike shops in Belgium, online retailers specializing in sports nutrition, and online pharmacies. Feel free to send us an email, and we will gladly provide you with a list of retailers near you.

Your opinion is important, and we are continually improving our products. You can provide feedback about a 3Action product via the contact form on our official website (www.3actionsportsnutrition.com). We value your feedback greatly and look forward to hearing from you! Your feedback helps us continuously improve our products and meet your needs as an athlete.

At 3Action Sports Nutrition, we not only use reliable ingredients of the highest quality but also ensure they are produced according to the highest production standards. To eliminate the risk of contamination with banned substances, no ingredients or substances prohibited by the World Anti-Doping Agency (WADA) are processed or stored in our production facilities. All 3Action products are batch-coded and have full traceability of ingredients. Samples from each batch are retained throughout the product's shelf life. Through our ingredient and manufacturing controls, we are confident that there is no risk of a 3Action product being contaminated by an ingredient or substance banned by WADA.

Delivery & Orders

The estimated delivery time depends on your location and chosen shipping option. Generally, we aim to deliver orders within the BENELUX region 1 to 2 working days after payment receipt. International orders may take longer due to customs and transit times. The average delivery time for products is:

  • Belgium, Netherlands, Luxembourg: 1 to 2 working days after payment
  • France, Germany, Spain, Portugal, Italy, UK, Austria: 2 to 3 working days after payment
  • Rest of the world: 3 to 5 working days after payment

Yes, once your order is shipped, you will receive a shipping confirmation with a tracking number. You can use this number to track your package's progress on the courier's website.

Shipping costs depend on your location and order size. An overview of shipping costs will be provided during checkout before completing the payment.

Costs:

  • Belgium, Netherlands, Luxembourg, France and Germany: €6 for orders <€30, €0 for orders >€30
  • Spain (incl. Andorra, Balearic Islands, Canary Islands), Portugal, UK, Austria and Italy: 10€ for orders <50€, 0€ for orders >50€
  • Japan, South Korea, Hong Kong, Taiwan, Thailand, China, Singapore, Malaysia, Philippines, Indonesia and Vietnam: €20 for orders <50€, €30 for orders €50 - €100, €40 for orders €100 - €150, €50 for orders >€150.
  • Canada and the United States: €15 for orders <€50, €25 for orders €50 - €100, €30 for orders €100 - €150, €40 for orders >€150.

Yes, we ship worldwide. Please note that international delivery times may vary, and any customs fees or import duties are the recipient's responsibility.

The most common issue is a typo in your email address, which may prevent you from receiving an order confirmation. Are you sure you entered everything correctly? Also, check your spam filter in your mailbox. If you are still unsure, please contact us, and we will assist you further.

Please contact our customer service as soon as possible via email at info@3actionsportsnutrition.com or phone +32 13 35 16 45, mentioning your order number and the nature of the problem. We will do our best to resolve the issue promptly.

We aim to process orders as quickly as possible, so contact our customer service immediately via email at info@3actionsportsnutrition.com or phone +32 13 35 16 45 for any changes or cancellations. We will try to accommodate your request, depending on the order status.

Yes, we accept returns of unopened and undamaged products within a specified period after purchase. Please refer to our return policy on the website for conditions and the return process.

No, you can only apply one discount code per order.

Sponsorship & ambassadors

Are you looking for a sports nutrition partner for your sports club or team? We offer your sports club or team the opportunity to collaborate with 3Action Sports Nutrition. Become a partner and benefit from discounts on our products. For more information about our collaboration opportunities, you can contact us via the email address info@3actionsportsnutrition.com or by phone at +32 13 35 16 45.

Would you like to be part of the 3Action ambassador team? Do you have a strong passion for sports, use 3Action products, and are you creative on social media? Then submit your application and motivation via the registration form for our ambassador program on our website. We will contact you as soon as possible, and who knows, you may soon be part of our 3Action ambassador team.

Sports Nutrition Advice & Products

The amount of sports nutrition you should take depends on various factors, including your body weight, training intensity, activity duration, and individual needs. An easy guideline to follow is:

  • <1 hour of activity: no carbohydrates or only small amounts.
  • 1 - 2 hours: aim for an intake of 30 – 60g of carbohydrates per hour.
  • 2 - 3 hours: aim for an intake of 60 – 90g of carbohydrates per hour.
  • 2.5 hours: aim for an intake of up to 90g of carbohydrates per hour.

Looking at our product range, both our bars and gels contain an average of 30g of carbohydrates. Following the guideline above, you would then consume approximately 2 to 3 bars or gels per hour. This is not always easy in practice. To make this easier, you can use a sports drink. This drink not only supports your hydration but also replenishes your carbohydrates and electrolytes. A 500ml bottle contains about 30g of carbohydrates, making it easy to calculate your carbohydrate intake.

The main difference between Sports DrinkEnergy Mix, and Carbo Loader lies in their specific goals and compositions to support different aspects of sports performance such as hydration, energy supply, and glycogen storage. It is important to choose the right product based on your individual needs, training goals, and the nature of the activity. Always consult the recommendations on the product packaging.

Looking for more information? Read our blog: “The difference between 3action Sports Drink, Energy Mix, and Carbo Loader.”

You can find Palatinose throughout our entire 3Action range of products. Palatinose, also known as isomaltulose, is often added to sports nutrition because of its unique properties and benefits for athletes. Palatinose is a source of fructose and glucose that has been processed to become a slow-release sugar. This results in a prolonged and stable energy supply. In combination with other sugars present, Palatinose provides an even more spread-out energy delivery in our bodies.

More information about Palatinose can be found here.

Yes, you can drink our Sports Drink warm if that is your preference. Warming up your Sports Drink can be convenient during cold weather conditions or if you prefer a warm beverage during training or competition. Consult the instructions on the packaging for more information.

The choice between Hydration tabs and Sports Drinks depends on various factors including the duration and intensity of your activity, your hydration level, and weather conditions. 3Action is happy to help you make the right choice:

  • 3Action Hydration tabs are convenient for shorter activities or when you mainly need hydration without extra carbohydrates or calories. The tabs are easy to carry and dissolve in water quickly, allowing you to replenish electrolytes rapidly. Are you a salty sweater? Then this is an interesting product for you. 3Action Hydration tabs consist of the 5 key minerals lost during sweating. You can use these tablets before an effort to start well-hydrated or add an extra tablet to your sports drink bottle in hot weather.
  • 3Action Sports Drink is more suitable for longer and more intense activities where you need not only hydration but also carbohydrates and electrolytes to support your energy levels and prevent dehydration. This is an isotonic sports drink with a 3Action antispasmodic formula to prevent acidosis and muscle fatigue. It tastes naturally fresh, does not stick, and contains few 'acidifiers,' making it easily digestible and preventing stomach complaints.

The differences between these shakes mainly lie in their composition, objectives, and the ideal timing of consumption. Here is a brief overview of each product:

3Action Recovery shake:

  • Objective: Rapid and complete recovery after intensive workouts or competitions
  • Composition: Contains a mix of carbohydrates and high-quality proteins (including amino acids) that support the recovery process
  • Function: Aids in restoring muscle glycogen and promotes muscle recovery and growth after intense exercise.
  • Ideal time of consumption: Immediately after training or competition to expedite the recovery process.

 

3Action Whey Protein shake:

  • Objective: Supports muscle recovery and growth, and can be used as a protein-rich snack.
  • Composition: Contains high-quality whey proteins, which are quickly absorbed by the body and provide essential amino acids for muscle recovery and growth.
  • Function: Helps increase muscle mass, reduces muscle breakdown, and supports overall recovery after workouts.
  • Ideal time of consumption: This can be taken post-workout, as a snack, or as part of a meal for adequate protein intake throughout the day.

 

3Action Night Protein Shake:

  • Objective: Supports prolonged muscle recovery during sleep.
  • Composition: Contains slowly digestible proteins, casein, which gradually releases amino acids during the night for muscle recovery and growth.
  • Function: Aids in preventing muscle breakdown and promotes muscle recovery during sleep.
  • Ideal time of consumption: Before bedtime to provide the body with sustained protein sources during the night.

It is important to choose the right shake based on your specific goals, training schedule, and individual needs. Still looking for more information? Read our blogs: "Which recovery products suit you best?" Or "Shake it up: whey protein shake vs recovery shake."

Proteins are essential after exercise because they promote muscle recovery, stimulate muscle growth, and help maintain muscle mass. After intense exercise, your muscles need nutrients to recover and become stronger. Proteins provide your muscles with the building blocks they need to grow and adapt to training. By consuming proteins after exercise, you optimize the recovery process and prepare your body for future performances.

Yes, you can drink your protein shake warm. Protein powders can generally be mixed with both cold and warm liquids, depending on your personal preference. However, ensure that the temperature is not extremely hot as it can affect the quality of proteins. Warming up your protein shake can be especially pleasant during cold weather or if you prefer a warm beverage after your training. Consult the instructions on the packaging for more information.

3Action collagen is a dietary supplement specifically designed to provide collagen to the body. Collagen is a structural protein naturally found in the human body, including muscles, joints, tendons, ligaments, and cartilage. As we age, starting from around 25 years old, collagen production in the body decreases. Collagen supplementation helps maintain healthy joints, reduces joint pain and stiffness, and promotes muscle recovery and growth. Collagen fibers form the structure of tendons and ligaments essential for stability and range of motion. By supplementing with collagen, tendons, and ligaments can become stronger and more resistant to overload and injuries. Collagen is also present in our skin, hair, and nails. Although not directly related to sports performance, maintaining healthy skin elasticity through collagen supplementation can help prevent injuries such as abrasions and cuts during sports activities. 3Action uses only high-quality ingredients, meaning our collagen is sourced from a Belgian manufacturer.

Still looking for more information? Read our blog: "Do you know the benefits of collagen as an athlete?"

The difference between these products lies solely in their usage method. Both contain the same amount of collagen peptides (10g per serving) supplemented with vitamin C. Collagen+ is a ready-to-use ampoule with a delicious orange flavor. Collagen Protein is a soluble powder in a neutral flavor that you can add to a drink or dish of your choice. 3Action uses only high-quality ingredients, meaning our collagen is sourced from a Belgian manufacturer.

Muscle cramps during sports can have various causes, including dehydration, electrolyte imbalance, muscle overloading, and lack of nutrients. While dietary supplements cannot solve all causes, some 3Action products can help prevent or reduce muscle cramps:

Yes, 3Action energy gels and liquid energy gels are gluten and lactose-free. It is always wise to check the ingredients list on the product packaging in case of allergies or intolerances.

The difference between these products mainly lies in consistency. Here is a brief overview of each product:

3Action Energy Gel:

  • Form: Comes in the form of a sticky, thick gel in a compact size.
  • Texture: Has a viscous consistency that is easy to consume during physical activities such as running or cycling.
  • Usage: Typically requires some water to make it easier to swallow and to improve carbohydrate absorption.

 

3Action Liquid Energy Gel:

  • Form: Comes in liquid form in a slightly larger size than the energy gel.
  • Texture: Has a more liquid consistency than our familiar energy gel, making it easier to consume without water (= ready-to-drink gel).
  • Usage: Can be consumed directly from the packaging without the need for extra water, making it more convenient for athletes during intense workouts or competitions.

Nougat Energy Bar is a soft fruit nougat without almonds and nuts but may contain traces of nuts. Always check the ingredients list on the product packaging for allergies. This list provides a detailed overview of all ingredients, including allergens.

There is 360mg of sodium in 1 Hydration tab.

Guarana is a plant that contains natural caffeine and is known for its stimulating properties, similar to caffeine. It is often used as a natural energy supplement. 3Action Guarana dispels fatigue, increases concentration during exercise, has a stimulating effect, and in other words, provides an energy boost.

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+32 (0)13 35 16 45

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